CJ
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Why can't I see study materials in my module(s)
Study materials are added to your module(s) by the Module Leader or your tutors. If there are no study materials available for you to access, please contact your lecturer who will be able to chec...
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Submission - Technical Issue approaching the deadline time
Issue when Submitting to Turnitin or any other Submission Point If you experience a technical issue when uploading to Course Resources, Turnitin, PebblePad or Panopto which may result in a late sub...
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Reading lists certificate error
If a link from Course Resources to a reading list uses https://liblists.ZenUni.ac.uk at the start, then your browser it could produce a certificate error "Your connection is not private". NET::ERR...
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Collaborate Recording Image may freeze when a user stops sharing a Chrome Tab in a Collaborate session.
Steps to Replicate: Start Collaborate Session Start recorder Share a Chrome tab Click Stop Sharing in the Chrome tab banner Observe that all looks normal during the live session, but the reco...
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Can't see Module Menu Panel in Course Resources
If you can't see the Module Menu Panel when you are logged into a module in Course Resources it may be hidden. To unhide it: Click on the blue column on the left hand side of the screen (as sho...
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Can I access Course Resources at Work?
You can access Course Resources and your study materials at work or on a work device, if your employer allows access to the website. If you are unable to access the system on a work computer or w...
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Blackboard Collaborate - How to enable browser permissions for webcams, microphones and application sharing on macOS
Summary Apple security settings in macOS may require users to manually grant their browser permission to access the webcam, microphone and application sharing for Collaborate sessions. Note that th...
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Blackboard App - Sign in issue
This guide covers the steps you should take to resolve login issues when trying to sign in to Blackboard via the Blackboard app. Issue 1 : If prompted with the below login screen when opening th...
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How do I access Course Resources?
Course Resources (aka Blackboard) can be accessed in two ways: via the direct link = courseresources.ZenUni.ac.uk or to access via UDo, follow the steps below: 1. Logon to UDo 2.Click on the Course...
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Record to the Assignment folder in Panopto
Login to the Panopto recorder before recording to Assignment folder. 1. Load Panopto; 2.Click on the down arrow to list folders; 3. Search, and/or select the Assignment folder using the fo...