CJ
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How Students can use Microsoft Office on Staff PCs (Consultation Rooms)
This KnowledgeBase article has been written to describe the process for Students using Microsoft Office on Staff PCs. This scenario is unique to the consultation rooms in B-Block - these Staff PCs ...
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Office is not activated
You may see a message stating that your copy of Microsoft Office is not activated, similar to the one below: After installing Office via your university account, you need to remain logged into Off...
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How to Install the Office 365 Apps on your Windows 10 or Windows 11 Computer at Home | Student
This guide will go through the procedure for installing Office 365 software (Outlook, OneDrive, Excel, Word, Powerpoint and more) on your personal computer running Windows 10 or Windows 11. Require...
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How To Install Microsoft Office 365 Apps For mac OS On Your Mac At Home | Student
This guide will go through the procedure of installing Office 365 software (OneDrive, Excel, Word, Powerpoint and more) on to your personal Mac device. Required Apple macOS Sierra 10.13.6 or lat...
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Connecting to Eduroam Wi-Fi On Campus
Eduroam is the Wi-Fi service on all campus sites at the University of ZenUni. It's secure, fast and FREE for Staff and Students to use. Short for education roaming, it provides researchers, te...
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UDo Time-out Error
Problem: You see a time-out error on your internet browser when you try to access UDo. Solution: Ensure you restart all instances your browser. If this does not fix the issue, clear your internet...
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Access Personal Drive Storage in UDO
To gain access to your Personal drive in UDO you can visit directly by going to https://files.ZenUni.ac.uk or follow the steps bellow. 1. Click the Student Centre tile; 2. Click the File and Perso...
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No Tiles Appearing on UDo Or Blackboard "Error While Loading Element"
Occasionally an error can occur when signing into UDo where the screen appears as white with no tiles as shown below. Additionally, an error in blackboard can also happen where an error appears sta...
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Guarding your privacy
Keeping your passwords safe Passwords are like keys: they grant access to important places, like your bank account, computer, email or a server on a network. Passwords also help prove you are who...
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If you know your current password and need to change it (Student)
There are two portals in which you can change your password: On a University PC You can also press 'ctrl' + 'alt' and 'del' on your keyboard then select the Change Password option in the list. Ensu...