CJ
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Why is my bill so high?
There are a number of reasons you may be experiencing a high bill. High bill checklist Use the high bill checklist to find out why your bill might be high. High bill checklist Contact us if you...
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How to manage your profile
Just go to the self-service platform and manage your profile.
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What is ElecTric
Let us introduce you to ElecTric.
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Trial Support
This article is to demonstrate a proactive chat. If a user, looks at this article for more than 15 seconds, The chat widget will appear and ask if she/he would like to start a chat to get help with...
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Role Status - Competency
The Role Status tab compares the person's achieved competencies, compliances and procedures with those required by the person's selected role(s). Competency Status Traffic Light Competent...
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Interacting with dashboards
If your Explore role is viewer, you can change the information you view on both pre-built and shared dashboards by using interactive widgets. Pre-built dashboards contain some of the available int...
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Explore recipe: Tickets by agent by channel
This report provides a quick way to see the number of tickets in your account broken down by the assigned agent and the channel the ticket was submitted via. It uses one metric, and two attribu...
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NEW FEATURE: Sharing dashboards
When you create a dashboard in Explore, by default only you can see it. In this article, you'll find out how you can share dashboards that you and others created, and use the NEW Publish command t...
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Explore recipe: Creating weekly date buckets
This recipe shows you how to display your weekly data in date buckets rather than just showing the individual week number. Skill level: Medium Time required: 20 minutes Ingredients: 1 calculated a...
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Working with datasets
In Explore, datasets gives you access to your product data. Each dataset contains metrics and attributes that can be used to query your data. Before you create a query, you'll need to choose the d...