CJ
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Adding users to Explore
To use Explore, your agents need to be licensed, and given access. You control access to Explore using two methods, roles, and permissions. Use this article to learn how to control access to Ex...
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Creating dashboards
Explore dashboards provide a customizable space for organizing and sharing information. Dashboards are built in the Dashboard Builder. Dashboard Builder is an interactive tool for adding, customiz...
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Step 1: Create a query
In this article, you’ll create and share a simple Explore dashboard that reflects a common business scenario. This dashboard shows the following information: For each agent in your organization,...
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Dashboards
Explore is more than just pretty dashboards. It’s a comprehensive customer analytics toolkit that helps you measure and optimize every interaction a customer has with your business. It integrate...
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Powerful analysis capabilities
Drag-and-drop editing Build custom charts and dashboards without writing a single line of code. 20+ chart types at your service Choose from over 20+ chart types to help you display data in bet...
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Analytics for businesses to measure and improve the entire customer experience.
Let data lead the way Building the best customer experience works better when it's driven by data. With Explore, you get instant access to the customer analytics that matter—and the deeper unde...
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Why Should I Enrol or Register my Mobile Device?
The university has a legal and moral obligation to protect data that it holds. This can be anything from student records or disability information to research, or commercial projects. To be confid...
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New Staff accounts
There are two main types of user accounts: HR accounts Staff employed through HR will have an IT Account automatically generated and HR will send the line manager the log in details. The account ...
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Accessing a shared mailbox in Outlook Online (Webmail)
Sign in to Outlook online by clicking on the Me@ZenUni > Webmail link on the Staff iD site. To open a shared mailbox your account has permission to access, follow the steps below. 1. Click your...
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What to do if you get repeating Password boxes when opening Outlook
When you change your password you will get a username/password box the first time you open Outlook. Enter your username@ZenUni.ac.uk Your normal password Tick Remember my credentials You will get...