CJ
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Signing into another account in Webmail (Office 365)
When you are logged into webmail on your University of ZenUni account you can sign out of this account and log into a different Office 365 account. Please Note: If you try and select sign out when ...
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How to send a copy of an email to IT Services for Troubleshooting Purposes
This guide will go through how you can send IT Services a copy of an email so they can investigate the issue. Note: Please Do Not forward the message to us, the guide below shows how the send the ...
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How to manage Distribution or Security Groups
This guide will go through the procedure for managing (adding or removing staff and more) within a distribution group that you are the owner of. Working from home: This process will only work if ...
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How to turn off Conversation View in Outlook Web Access
Outlook online displays emails in a 'Conversation View' where it will group together email conversations. To change the view back to the default list of messages, please see the Microsoft guide: Ho...
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Grouping Tasks by mailbox in Outlook Task Bar
In the Outlook Taskbar your tasks will be listed for all the mailboxes you have attached to your Outlook, so this will include shared mailboxes and your own mailbox. You can group these by mailbox ...
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Change the time zone in Outlook Online
This guide will provide instructions on how to change the time zone within Outlook Online. Issue The 'sent' times on emails are incorrect and/or the dates set on appointments and received in the Ou...
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Change the Regional settings in Office 365
The date settings may display with the month before the day (mm/dd/yy) in Office 365. To resolve this issue, please follow the steps below. Cause The time zone and locale settings are not set to 'U...
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Office 365 Distribution Group Management
To edit the properties of a distribution group, you must be an owner of the group. 1. From the Outlook on the Web application, click the gear icon in the top right hand corner of the screen. Und...
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How do I request access to another staff member's mailbox?
You can be given access to another staff member's emails if they give permission for IT services to share it on their behalf. They must give written permission in an email that you can forward to I...
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Outlook Search, Functionality and Limitations of the Search Features
Sometimes, when you use the search facility in Outlook Desktop client to look up an email within your mailbox, it may appear as if your results aren't being displayed or you are not seeing items yo...