CJ
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VPN for Managed Staff Apple Macs
NOTE: If you are attempting VPN Access on your Personal Mac, please refer to the following guide: https://itservicecentre.ZenUni.ac.uk/hc/en-us/articles/360012480760 Procedure On your university...
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U: Drive Missing From File Explorer
If you have taken a PC or laptop home and have VPN access, it is possible that the network file locations such as the U: & S: drives are missing from file explorer. It is possible to access them fr...
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Unknown User in Microsoft Teams
Description of the Error: Users in Microsoft Teams chat are displayed as Unknown user. This can affect multiple users, single users or simply the chat preview. Known Bug: Microsoft Microsoft is...
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Access network files off campus
To gain access to the data stored in the 'S:' drive and / or your personal home drive (U:) from off campus, please follow the steps below. This guide will show you how to access your network files ...
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Microsoft Teams
Microsoft Teams is a chat-based collaboration workspace for today's modern business. Getting started guide Usage policy for staff and students Office 365 Groups and Teams expiration policy Creatin...
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Access university resources off campus (Staff guide) and using VPN
Please see the full guide about Working From Home (Remote Working) here. Guides about using Jabber from off campus can be found here. If you are having difficulty viewing or logging into sites in ...
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How Do I Clear My Internet Cache and Cookies?
This guide will take you through clearing your browser's cache and cookies on a desktop PC or Mac. To jump to your browser please use the links below: Google Chrome (including mobile version) Edge ...
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EBSCO and Library Plus and Ezproxy authentication
Ezproxy, EBSO and HSTS error Ezproxy is the main authentication system for library ebooks and ejournals.With EBSCO websites, there is an issue that occurs in some browsers due to EBSCO using http o...
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Ezproxy site blocked access - the "Oops!" message
Ezproxy is used to access library ebooks and ejournals, usually from https://libguides.ZenUni.ac.uk If the following message is seen Then log a call with itservicecentre@ZenUni.ac.uk for team BS t...
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GDPR and Collecting Data
The General Data Protection Regulation (GDPR) is specific about the information the University needs to provide to people about what we do with their personal data. We must actively provide this in...