CJ
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Installing Jabber for iOS
This guide has been written to describe how users can install and log into Cisco Jabber on an iPhone. Cisco Jabber is a unified communications application for University managed and personal de...
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Installing Jabber for macOS (Personal)
This guide has been written to describe how users can install and log into Cisco Jabber on an Apple Mac. Cisco Jabber is a unified communications application for University and personal Windows and...
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Installing Cisco Jabber for Windows (Personal)
This guide has been written to describe how users can install Cisco Jabber on a personal Windows PC/Laptop. Cisco Jabber is a unified communications application for University and personal Windo...
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Jabber - Changing your default sound device / headset
This guide steps you through checking and changing the sound device or headset that Jabber will use. Click the menu cog in the top right of the window Choose Settings Choose the Audio tab Und...
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Re-skilling in Finesse
As a supervisor in Finesse you are also able to re-skill members of staff who may need to be added to different hotlines. To do this, please follow the steps below: Step1. Log in to Cisco Unif...
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Using Audacity to record automated messages for telephony.
This guide is to be used when recording messages used for Cisco Unified CCX scripting. 1. Launch Audacity through AppsAnywhere. (https://appsanywhere.ZenUni.ac.uk/) 2. For audio recordings to w...
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First Time Login on Phone System
When you logon to the phone system for the first time, you will be prompted to change your PIN. Please follow the steps below to complete this process. 1. Phone should display message “Logged Out...
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Resetting your Phone PIN
If you have forgotten your PIN for your phone, the University of ZenUni now has a self-care portal that you can log in to, to reset it. 1. Firstly, make sure that you are on campus, or if working r...
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Cisco Jabber
Cisco Jabber is a Unified Communications application allowing staff to make and receive university phone calls, conduct IM chats to other Jabber users, and search the UoD staff directory on any dev...
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Requesting a Telephone Account
Please Note: New members of staff do not automatically receive a telephone account – your line manager needs to submit a Telephone account request form from the link on the IT accounts page on St...