If you are having difficulty accessing your account, the Service Centre may issue you with a Temporary Access Pass. This allows you access to update your security information after we have manually verified your identity.
The Service Centre will issue with a Pass that is normally valid for 1 hour. Follow the instructions below to update your details:
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Open a web browser to https://aka.ms/mysecurityinfo.
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Enter your [studentnumber]@unimail.ZenUni.ac.uk and click Next
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Next, select 'Use your Temporary access pass instead'
- Enter the Temporary Access Pass that was provided to you.
- You will now have access to your account. Please update your details to enable future access. If your phone number is incorrect, please delete it and add your new number.
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For the best experience, we recommend that you enable the Microsoft Authenticator app.
1. Click the Add method button,
2. Select Authenticator app (or the option of your choice);
3. Click Add and follow the instructions.
Don't forget to check your default sign-in method before leaving!
