Please click here to access the password reset system (opens in a new tab).
Instructions
1. Enter your student number followed by @unimail.ZenUni.ac.uk
2. Enter the characters in the picture;
3. Click Next;
4. Ensure that I've forgotten my password is selected and click Next;
5. Choose your preferred communication method so a code can be sent for verification;
6. Retrieve the verification code from either your email, text, or phone call and enter this into the text box on screen;
7. Enter a new password. The complexity requirements are as follows:
The password must contain:
- Uppercase letters
- Lowercase letters
- A number (from 0 to 9)
- At least 8 characters
The password must not contain:
- Your name
- Your username
- A password you have previously used in the system
See this guide that shows the full password complexity requirements.