Your security details enable you to securely change your password, access your account and use multi-factor authentication ('MFA').

Important: You will need to know your password to log into the system to carry out this procedure. If you don't know your password or the system has your old phone number, please call the IT Service Centre on 01332 591234 where we will need to verify your identity before removing the old number from the system for you.

You will need to update your phone number in the MFA system before you change your phone number or swap your SIM.

You can use the headers below to navigate the guide.

Headers: Access your security information | Update your security information | Add the Microsoft Authenticator application | Add a phone number | Change your default sign-in method

Access your security information

Access https://www.office.com
Log in using your @unimail.ZenUni.ac.uk email address.
Left-click on your initials/photo.
Left-click on 'View account'.

In 'Security Info', left-click 'Update Info'. You may be asked to verify your username and password.

Update your security information

We recommend you enable the Microsoft Authenticator appl. This can be set up for systems used outside of work (e.g. your personal email and social media accounts).

Add the Microsoft Authenticator application

Left-click on 'Add Method'.

From the drop-down menu, left-click on 'Authenticator app'.

Left-click on 'Add'.

Download the Microsoft Authenticator app (if you haven't already).
Left-click on 'Next'.

If prompted, allow notifications.
Then add an account, and select "Work or School".
Left-click on 'Next'.

Scan the QR code.
Left-click on 'Next'.

Approve the sign-in on your mobile phone.

Left-click on 'Next'.

Add a phone number

Left-click on 'Add Method'.

From the drop-down menu, left-click on 'Phone'. You can add more than one phone number using the 'Alternative phone' option or your office phone using the 'Office phone' option.